Managing a workplace environment is an extremely important function for leaders to undertake. The ability of a workforce to function together productively and in harmony is contingent upon several variables being in place. These key factors can make the difference between a well-functioning workplace and one that does not achieve its business objectives. The factors include a clear-cut chain of command that provides understandable objectives and expectations, the timely availability of necessary resources, and an environment that empowers employees and ensures equitable treatment.

One of the most important imperatives for a well-run workplace is having an understandable chain of command. Environments where there is confusion over areas of responsibility and reporting can easily become chaotic and devolve into ill-performing or non-productive business units. It’s the responsibility of the various levels in the chain of command to not only provide their employees with reasonable objectives but also to be a champion for their employees. An employee who has the support of their supervisors is far more likely to perform at or above expectations. This success also hinges on the quality of communication between various levels of management and frontline employees.

Another key factor that can change the tenor of a workplace is the availability of resources. The complexity of this factor ranges far beyond simple physical resources and includes having the necessary information to act upon, having adequate training to approach both day-to-day and sporadic situations, and having access to other employees or departments as necessary to complete objectives. Organizations that reexamine common and frequent work processes through evaluative and corrective measures, including applying Six Sigma or Lean methodologies, often find that the addition of previously unavailable resources can turn non-productive or even failing business environments around.

A final key factor that can ensure a permanent positive shift in a workplace is the empowerment of employees at all levels. While some work processes require impacted employees to take the same steps repetitively and without variance, there are often areas in which frontline input can not only improve the outcome but also raise employee morale through engagement at the same time. An engaged employee is an exceptional employee. By ensuring engagement opportunities, resource availability and a well-designed chain of command, a company can ensure that business objectives are consistently met while attracting and retaining high-level talent.