Define Roles and Responsibilities to Deliver Program Requirements


image_25The Importance of Clear Expectations

It is a fundamental function of management to communicate clear and achievable objectives to each member of a team. In fact, the very concept of management is rooted in the idea of overseeing the achievement of those clearly defined tasks in the most efficient manner possible.

The human resources role in developing and defining those requirements is essential. The process of developing a staffing plan and identifying the right personnel for each position involves breaking the overall goals of a company into basic job descriptions. This includes defining the specific skills and experience necessary to fulfill each role.

It is easy to understand the necessity of such role definitions from both a top-down and bottom-up perspective. From the management level, having the right staffing and resources on hand is the first step to achieving any desired task. From the employee’s viewpoint, it is vital to understand exactly what is expected as part of day-to-day performance standards. Any difficulties encountered are often traceable to a failure of these two views to properly coincide.

More Than the Task at Hand

There are several issues related to the clear definition of roles and responsibilities beyond the specific task at hand. Quality and motivated employees appreciate the opportunity to excel and exceed expectations. Without a clear performance baseline, these key players will become discouraged and frustrated. Likewise, it is difficult to hold employees accountable for substandard performance if the expected levels of accomplishment are not clearly spelled out. In fact, the courts make it clear that precise job descriptions are necessary to provide accurate evaluations.

Perhaps the greatest benefits of clear roles and responsibilities are overall morale and productivity. Good team members have a built-in need to understand exactly what is expected of them, and they gain a sense of satisfaction in meeting those expectations. Likewise, management is able to set more realistic objectives and deadlines with the elements of each task supported by the right people on the team.

These steps of defining roles and responsibilities ensure the right level of staffing to get the job done as well as the right environment for each individual involved in the effort.