Tag: Employee Engagement

How to Diffuse Conflicts in the Workplace Before They Begin

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In any workplace, tension is a big concern for managers. According to an article in the Houston Chronicle, “Managers spend about 25 percent of their time resolving conflicts[1].” Employees will work better when there is a tension-free environment, but achieving that may be a struggle. These methods are effective for diffusing conflicts between employees, co-workers and managers before they even begin.

Eliminate Individual Stress Through Workplace Flexibility

When individual employees feel stressed, they may be more likely to create conflicts with others or feel vulnerable to the remarks of others. While personal stress is often beyond the scope of a manager, there are ways that flexibility in the workplace can significantly reduce stress. Flexible schedules and the option to telecommute, for example, can mean that parents don’t have to come in when their children are sick, and they won’t have to rush into work after oversleeping for fear of being reprimanded.

Give Credit When and Where It’s Due

According to Steve Dinkin, president of the National Conflict Resolution Center, “The most common workplace conflicts stem from someone taking credit for another person’s work[2].” In order to ensure this can’t happen, clearly investigate who is responsible for successful action, and then reward these individuals appropriately.

Encourage Employees to Find Common Ground

When the relationship between managers and employees or between co-workers is shaky, there is a greater chance for resentment to build and tension to present itself. Dr. David G. Javitch, writing for Entrepreneur, remarks that common ground can, “…become the foundation that enables you to bridge the gap that separates the parties involved.[3]” Common ground can be established through monthly group lunches, a collaborative work environment or any situation where individuals are brought together without a distinct work-related purpose.

Reward Open Dialogue With HR Staff or Managers

Finally, it is important for employees to feel encouraged to bring their concerns to human resources before they become significant. Rather than dismissing minor complaints, embrace this open dialogue and address the issues immediately.

These tips are all key ways that managers and supervisors can help to diffuse conflicts in the workplace before they ever even begin.

[1] http://smallbusiness.chron.com/techniques-diffuse-conflict-within-workplace-22007.html

[2] http://www.cio.com/article/688365/Workplace_Conflict_How_to_Diffuse_Battles_with_Co_Workers

[3] http://www.entrepreneur.com/article/207680

The Four Main Reasons that Employees Leave

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One of the biggest struggles for businesses of any size is employee retention. The cost of recruiting and hiring new applicants can be expensive, so retaining the best employees on staff is important. According to the Bureau of Labor Statistics, employee tenure is at an average of 4.6 years, which is down from decades past[1]. Human resources should aim to identify the four main reasons that employees leave and address these issues in their own business.

1. The Job Wasn’t What They Expected

One of the biggest reasons that employees leave their positions after a short period of time is because their expectations of the job didn’t match up with the reality. The Center for Association Leadership remarks that, “More than six in 10 turnovers begin with some kind of post-hire shock.[2]” To combat this, hiring managers should be very straightforward about the concerns of applicants and clearly communicate the job description before hiring is confirmed.

2. There Aren’t Opportunities for Advancement

Another common reason that employees leave their current place of work is because they don’t feel like there is sufficient opportunity to advance. If they have been in the same position for years without even the possibility of a promotion, they may start looking elsewhere for a career upgrade.

3. They Feel Their Work Isn’t Meaningful

A Gallup survey quoted in Forbes remarks that, “The best workplaces give their employees a sense of purpose, help them feel they belong and enable them to make a difference.[3]” Without this, employees may think that their work isn’t meaningful, and they may not feel fulfilled at the end of the workday.

4. The Workplace Doesn’t Offer Fringe Benefits

Finally, many employees leave not simply because salaries are higher elsewhere but because they aren’t currently getting the fringe benefits they desire. These might include flexible hours, overtime pay, sick leave or the option of telecommuting.

By addressing these four main reasons that employees leave, companies can retain their best staff for longer and save money by recruiting, interviewing and hiring new employees less often.

[1] http://www.bls.gov/news.release/tenure.nr0.htm

[2] http://www.asaecenter.org/Resources/EUArticle.cfm?ItemNumber=11514

[3] http://www.forbes.com/sites/louisefron/2013/06/24/six-reasons-your-best-employees-quit-you/

5 Tips for Creating a Positive Working Atmosphere That Increases Productivity

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The most productive employees are often such an asset to their employers because they are allowed to thrive in a positive and motivating environment. To increase productivity in any workplace, these five tips can create a more motivating and uplifting office for staff:

1. Forget Intimidation Tactics

In the short term, intimidation might get an employee to complete a project on time or work hard to please a client. In the long-term, however, that intimidation could backfire. According to Forbes, “Employees who feel satisfied, valued and happy at work typically do far better than those who feel disgruntled or overlooked.[1]”

2. Allowance For a Work-Life Balance

Some managers think that setting strict office hours boosts productivity, but some experts argue with that line of thinking. Michael Poh, contributor at Hongkiat.com, believes that a flexible schedule and better work-life balance allows employees to focus completely on their tasks at the office.[2]

3. Embrace Comfort

A depressing, dark and ordinary office may be best for the budget, but it can limit the creativity and productivity of employees. Smart Business Trends suggests that companies allow their employees the freedom to create a warm space all their own, and they acknowledge that factors ranging from adequate light to a comfortable temperature all play a role in creating a more productive workplace[3]. The aim should be to, “Create a pleasant work area for each employee, and give them their own space.”

4. Take Advantage of Technology

Although social media websites might be the bane of many managers trying to keep employees on track, technology still has an integral place in a productive office. Tablet computers to take notes or switching to emailed agendas rather than physically copies are all ways to cut down on wasted time. Chris Johnson, contributor at the The Houston Chronicle said that, “Encourage your employees to make use of technology, whenever possible, to save time.[4]”

5. Offer Confidence

Perhaps one of the most significant ways that a company can enjoy more a productive atmosphere is by having managers and bosses that are confident about the success of their employees. One way to do this, according to expert Andrew Jensen, is to, “Show that you trust your employees to make the right decisions for the overall well-being of the company.[5]”

Increasing productivity should be a constant goal for businesses of any size. These tips can help create a positive and motivating environment that is perfect for inspiring productivity in staff.

[1] http://www.forbes.com/sites/womensmedia/2012/08/08/5-quick-ways-you-can-bring-positive-psychology-to-your-workplace-without-earning-a-degree/

[2] http://www.hongkiat.com/blog/positive-working-environment/

[3] http://smartbusinesstrends.com/tips-creating-healthy-efficient-positive-work-environment/

[4] http://smallbusiness.chron.com/tips-improve-productivity-2222.html

[5] http://www.andrewjensen.net/5-ways-to-create-a-motivating-work-environment/

Key Factors That Can Change a Workplace Environment Forever

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Managing a workplace environment is an extremely important function for leaders to undertake. The ability of a workforce to function together productively and in harmony is contingent upon several variables being in place. These key factors can make the difference between a well-functioning workplace and one that does not achieve its business objectives. The factors include a clear-cut chain of command that provides understandable objectives and expectations, the timely availability of necessary resources, and an environment that empowers employees and ensures equitable treatment.

One of the most important imperatives for a well-run workplace is having an understandable chain of command. Environments where there is confusion over areas of responsibility and reporting can easily become chaotic and devolve into ill-performing or non-productive business units. It’s the responsibility of the various levels in the chain of command to not only provide their employees with reasonable objectives but also to be a champion for their employees. An employee who has the support of their supervisors is far more likely to perform at or above expectations. This success also hinges on the quality of communication between various levels of management and frontline employees.

Another key factor that can change the tenor of a workplace is the availability of resources. The complexity of this factor ranges far beyond simple physical resources and includes having the necessary information to act upon, having adequate training to approach both day-to-day and sporadic situations, and having access to other employees or departments as necessary to complete objectives. Organizations that reexamine common and frequent work processes through evaluative and corrective measures, including applying Six Sigma or Lean methodologies, often find that the addition of previously unavailable resources can turn non-productive or even failing business environments around.

A final key factor that can ensure a permanent positive shift in a workplace is the empowerment of employees at all levels. While some work processes require impacted employees to take the same steps repetitively and without variance, there are often areas in which frontline input can not only improve the outcome but also raise employee morale through engagement at the same time. An engaged employee is an exceptional employee. By ensuring engagement opportunities, resource availability and a well-designed chain of command, a company can ensure that business objectives are consistently met while attracting and retaining high-level talent.

Keeping Employees on the Job for at Least 5 Years

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According to the Bureau of Labor Statistics’ Employee Tenure Summary, the average new employee stays on their job for 4.6 years – that’s an increase from 4.2 years in 2010[i]. The trend is rising partially due to the high unemployment rate.

With that statistic in mind, how do you keep an employee on the job for five years? Forbes reports in their article, ″Job Hopping is the ‘New Normal’ for Millennials: Three Ways to Prevent a Human Resource Nightmare”, that employees who leave their jobs after one to two years are costly: losing an employee after a year means wasting precious time and resources on training & development[ii].The return on investment isn’t there, and you may be a victim of “job hopping.” If you want to keep a new employee on the job for five years or more, you’ve got to keep them happy. Here’s a few ways to do this:

First, employees should learn at least one new business skill yearly to make them more valuable to your company. Find out what they would like to do and try to help them attain that aspiration. Give them training or hands-on experience and let them learn something new.

Secondly, give them more responsibilities but don’t overwhelm them. A sense of responsibility may make them feel more valuable to your company.

Consider employees for lateral movement internally or promotions. Ask managers to take a look at their employees and move one or two internally each year. As employees learn new skills and responsibilities, they may feel excited, almost like they are starting a new job over again. This keeps them from becoming stagnant or feeling burned out.

Keep their training up-to-date. As new processes, systems or trends become available, show employees what’s new with appropriate training.

The bottom line is that today’s employees don’t feel as loyal to a company as their parents did. Businesses have drifted away from employees and are, therefore, not giving them the attention they need to feel committed to the company. By giving employees internal benefits to grow individually and with the company, you may find more employees staying rather than leaving.

[i] http://www.bls.gov/news.release/tenure.nr0.htm

[ii] http://www.forbes.com/sites/jeannemeister/2012/08/14/job-hopping-is-the-new-normal-for-millennials-three-ways-to-prevent-a-human-resource-nightmare/

Five Tactics to Increase Employee Retention in the Workplace

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It is not only important to hire the best employees, but to keep them on the job. High retention rates make things flow smoothly in the workplace. Low retention rates, which can be caused by things like low employee morale or lack of recognition, hold your company back and can become very costly. These five tactics can help ensure higher retention rates within your workplace:

1. Challenge Your Workers

Give them productive work that pushes and challenges them – do not just give them busy work. If they feel like they are accomplishing something and helping the company every day, they will be less likely to leave.

2. Offer Benefits That They Can’t Get Elsewhere

Benefits can provide additional compensation that goes beyond wages alone, which could be more attractive to an employee than a higher hourly wage. For example, offer them stock in the company as part of an annual benefit bonus. This gives them something unique and valuable, and it also encourages them to work hard because they earn more if the company grows.

3. Create a Stress-Free Environment

There is a balance here because you do not want to spend time making work so fun and enjoyable that people are no longer productive. However, stress and overwork are two of the main reasons that people quit jobs. To reduce stress, allow employees to keep standard hours rather than making them stay late frequently, and have a bit of flexibility with deadlines. Also, spread the workload out among multiple individuals, and do not be afraid to delegate work yourself.

4. Help Your Employees Improve

There are many ways to do this, from job site seminars to paying for employees to take night classes at a local college, so they can receive advanced degrees. Help them better themselves. They will appreciate it, and they will be better employees because of it.

5. Embrace a Team Atmosphere

People want to be part of a team. It is a natural tendency. Show them that they are a valued part of your corporation – that they are needed and appreciated – and there is a much smaller chance that they will move on.

With these tactics, you can work towards higher retention rates within your organization. This can increase productivity and make all of your workers feel like they are part of a stable, secure working environment.

How High Employee Retention Rates Can Positively Impact Your Business

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High employee retention rates can be great for your business, especially in terms of recruitment purposes. Lower employee turnover rates can indicate to prospective candidates that your organization is a stable and satisfying place to work. High morale and huge cost savings are just a few of the benefits of maintaining high levels of employee retention. Here are some other ways that high retention rates can positively impact your company:

Increased Productivity

The longer employees stay with your company, the better they will be at their job. Under good management, their job knowledge and skill level will steadily increase over time. Having more tenured employees could lead to more sales, better service and increased productivity. Additionally, your staff may have a stronger understanding of your business and its customers. Kristen May, contributor at the Houston Chronicle, wrote that “Low turnover makes it easier for the company to focus its time and energy on the business at hand rather than adapting to new staff.[i]”

Cost Savings

Countless studies have attempted to measure the true cost of employee turnover. A recent study by Inc.com reveals that the true cost of employee turnover can be as much as 150 percent of their annual salary for higher level positions[ii]. With this in mind, one thing is certain: employee turnover is costly – the time and resources your company will save on recruiting and training new employees can be invested into keeping your existing employees happy.

Higher Customer Retention

While your customers likely chose your company for its high-quality products and services, they stay loyal because of personal interactions with your employees. Customers enjoy a stable staff that they can build relationships with. It can make them feel more comfortable about stopping by your store or calling customer service. In addition, employees that have been with a company longer will be more knowledgeable about your products and services. This can be a huge benefit to your customers.

High employee retention rates are good for your customers and your employees. While your customers benefit from the knowledge and expertise of more seasoned employees, your employees will benefit from deep bonds with their co-workers. Keeping your retention rates high can leave you with a happy, well-functioning company.

[i] http://smallbusiness.chron.com/causes-effects-high-low-staff-turnover-33939.html

[ii] http://www.inc.com/suzanne-lucas/why-employee-turnover-is-so-costly.html

Finding Balance: Deciding How Much Work to Give Your New Employees

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For new employees, the first days of a new job are critical. If they are welcomed by a huge backlog of work, it may leave them feeling overwhelmed and unsure about the position. Likewise, if a new hire is given too little work, they may quickly become bored with their job and feel useless. Knowing how to gradually ease employees into their new positions can leave them feeling excited and confident.

Here are three tips to help you find a balanced workload for new employees:

  1. Identify their strengths. You interviewed lots of applicants, but you chose just one. There was something about the applicant you chose that made you feel they could make a valuable contribution to your organization. Do not lose sight of those skills or qualities once they join your team. The first few tasks that you give them should focus on their strengths. This will give the new employee the confidence they need to take on more responsibilities.
  2. Set well-defined goals. Creating achievable, well-defined goals is a great way to ease your new employee into their workload. Take some time during their first post-orientation workday to explain what a full workload will look like. Not only does this let them know exactly what they should be working towards, but it also gives them a clear, quantifiable way to measure their progress. If you have the time and staffing to implement a self-paced training program, this can be a great way to train a new hire. For fast-paced environments where you need the employee fully integrated as quickly as possible, give them a set timeframe for learning new tasks.
  3. Communicate frequently. The best way to know how a new employee is managing their workload is to ask them. During their first few weeks or months on the job, try setting a few minutes aside at the end of each week for a one-on-one conference. Establishing this open stream of communication will make them feel comfortable coming to you when they feel overwhelmed.

Always remember that all new employees learn differently. Some new hires will learn their job very quickly and without much help while others may require a bit more structure and guidance. No matter where they fall on that spectrum, these simple steps can help you ease new hires into their positions.

How to Create an Attractive Corporate Culture

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When it comes to recruiting, having the right company culture is the key to drawing top tier talent. Even companies with high wages and great benefits can still experience high employee turnover if their company culture is lacking. Here are some tips on how to create a more attractive corporate culture:

Encourage Innovation

Few people enjoy being micromanaged. Many businesses find that allowing employees to be creative and take ownership of their work leads to increased performance. Communication is the key to inspiring employee ownership within your organization. At the beginning of a project or company initiative, encourage managers to sit down with employees and discuss their vision for the project. Once they have a clear understanding of what the expectations are, allow them the freedom to accomplish it in their own way.

Promote Fun

Creating a fun work environment is a great way to boost employee satisfaction. Company sponsored sporting events, family days and barbeques are great ways invest in morale-building activities. Another idea is to give your company break room an overhaul – consider adding a Ping-Pong table, pool table or designated nap area for your employees. Remember that the more your employees enjoy working for you, the more productive they will likely be.

Embrace Company Values

Employees enjoy being part of something larger than themselves. You can accomplish this by establishing and maintaining the priorities and values of your organization.

Celebrate Achievements

Do not let open enrollment and disciplinary meetings be the only interactions you have with employees. This is a quick way to lose some of your top talent. Take time to celebrate accomplishments of all sizes. For small accomplishments, take some space in the employee newsletter or on the interoffice board to congratulate employees for a job well done. Larger accomplishments may warrant a luncheon or a certificate. Regularly acknowledging and celebrating accomplishments is a good way to keep your employees striving towards their personal bests.

The way that your corporate culture is perceived has a huge impact on the type of talent that your organization will draw. These simple tips will allow you to create a company culture that draws and retains high-performing, happy employees.

Starting Off on the Right Foot: The Importance of Employee Orientation

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For many new employees, the first day at a new job can be as exciting and unnerving as the first day of school. Common concerns may include how well they will fit in, how quickly they will adapt to their new environment and how they will interact with an entirely new group of people. On this day, employers and human resources management are presented with an opportunity to make a strong first impression with an employee orientation.

The primary objective of a new employee orientation is to integrate employees into the company. Themes and topics discussed during an employee orientation may include:

  • A walkthrough of the facility
  • A presentation detailing the company culture and values
  • A brief overview of company policies
  • An introduction or presentation identifying executive staff
  • A brief history of the company and its goals

Although there is a lot of information that needs to be conveyed during the orientation, remember to make it fun and interactive. Try to incorporate a variety of presentation methods like PowerPoint presentations, videos and company-themed games like Jeopardy. Using various presentation methods is especially useful for presenting dry, rigid material as it allows you to retain their attention. The ultimate goal should be to ensure that each new employee feels valued, engaged and excited about this new opportunity.

To add structure to an employee orientation, consider making a checklist or outline. This will allow employees to stay actively involved during the presentation. Ending each section with a review or fun quiz is a great way to make the material more memorable. Do not forget to set aside some time to inform the new hires about company perks and benefits. Let them know when they become eligible for benefits and the best ways to take advantage of them.

Companies with new hire orientation programs frequently report higher levels of job satisfaction, stronger retention rates and a more motivated workforce. Taking the time to welcome new employees into an organization through an employee orientation sets a positive tone and is a great way to start off on the right foot.