Tag: Employee Engagement

Dos and Don’ts for Developing Multi-Generational Teams

Posted on by Buyer Advertising

Whether you are leading a team of 5 or 100, there is a good chance that the age range will span across several different generations. By 2014, the AARP estimates that 32 percent of the total American workplace will be older than 50 – up from just 27 percent in 2005 – but younger hires (especially those just graduating college) are still eager to begin working right away as well. The challenges of handling employees of different ages can be tricky, but these Do and Don’t tips can help.

Do: Set Ground Rules for the Workplace

One of the key ways to have an effective multi-generational team is to be clear and upfront about the rules or protocol in the workplace. Baby Boomers, for example, might be confused about why the dress code seems so casual; while millennial employees, alternatively, might find business practices done over the phone, rather than through email, as unusual. A company should establish protocol that includes dress code standards, working hours, penalties and/or rewards. If everyone is clear about the rules and guidelines, then no one will feel purposely excluded.

Don’t: Assume Anything About Your Team or Their Skills

While it’s important to know what your employees and new hires are capable of, don’t assume certain skills or traits belong to a particular individual, regardless of their age or generation they grew up in. This is especially true among Baby Boomers, which are the largest growing demographic within the workforce. Although a new manager might be incredibly effective, don’t assume that they can use Twitter to learn about workplace meetings. Be direct and straightforward, which can resolve issues much faster and with less room for error.

Do: Tailor Rewards to Your Audience

It is important to tailor rewards to your audience in order for them to remain effective. Bonuses geared towards a younger generation might not appeal to older generations. For example, offering a 25-year-old employee tickets to a social event as a reward for a job well done might go over well, but a 65-year-old employee might not appreciate the gesture.

Don’t: Separate Age Groups

According to a survey conducted by Lee Hecht Harrison, more than 60 percent of employees feel some kind of inter-generational conflict, much of which is encouraged by being separated, rather than working as a team. Many managers and recruiters believe that separating employees by generation will be easier in the long run, but that is typically a mistake. When you are able to create a multi-generational team that can function well together, you blend a range of attitudes and experiences that make an incredible asset for any company.

When done correctly, a multi-generational team is a great choice for any business. These Dos and Don’ts will make it easier to craft an effective all-ages team.

Sources:

http://www.forbes.com/sites/jennagoudreau/2013/02/14/how-to-communicate-in-the-new-multigenerational-office/

http://assets.aarp.org/www.aarp.org_/cs/misc/leading_a_multigenerational_workforce.pdf

http://www.trainingmag.com/content/multigenerational-workforce-communication-conundrum

Cost-Effective Strategies for Motivating Employees

Posted on by Buyer Advertising

Many of the most popular tips for recruiting and retaining high-quality employees revolve around expensive incentives. While big-ticket items or several paid vacation days certainly can be effective, their expense may outweigh the benefits. Keep in mind that the average cost of employee turnover is $2,000, which means that motivating and retraining an existing employee should never exceed that amount. Here are some of the most cost-effective strategies for motivating employees.

Friendly Employee Competition

Rather than offering every employee a cash or high-value incentive for meeting a specific goal, consider hosting a friendly competition among employees within a certain department or office. Making the reward something like a paid vacation day could potentially be expensive, but making the “losers” of the competition take over the duties will help spare the business from any real expenses. The key to executing this strategy successfully is to make winning the contest achievable. That means awarding a prize to one in 10 employees rather than one in 100.

Instill a Sense of Job Security by Teaching New Skills

The most motivated employees are those who believe that they have a future with their company. Instilling job security is not as simple as just saying the words, but it can still be cost-effective. The best technique is to have managers or owners go out of their way to teach employees new skills. Actively investing time in the betterment of an employee signifies appreciation and value, which in turn can motivate employees to work hard for their business.

Make an Effort to Personally Speak With Employees

Human interaction is one of the simplest ways to motivate employees. This approach may not be new, and it may not be time-effective, but it can certainly be cost-effective. Small notes of appreciation, short conversations about a specific project recently completed or a company-wide, email praising effort can go a long way in keeping employees motivated and eager to succeed.

Motivating employees doesn’t have to be an expensive ordeal involving cash rewards or large incentives. Friendly competition, personal recognition and feelings of job security all motivate just as well as costly alternatives.

Business Casual Communication: The Art of Relating to Employees

Posted on by Buyer Advertising

Learning to effectively communicate with staff is an essential step towards maintaining a successful business. In fact, a broad range of employee issues including performance, attendance, productivity and morality can all be tied back to communication. These five tips will help your company master the art of relating to employees:

Schedule biweekly check-ins. Having informal one-on-one conversations every other week with staff that report directly to you can be a great way to track their progress and get employee feedback. If an employee is experiencing an issue with a shift lead or coworker, you can identify the problem early and address it before it becomes a major issue. This is also a good time to communicate to the employee what is expected of them.

Have team meetings. Having weekly or daily team meetings is a great way to begin a shift. During this meeting, take some time to discuss the shift goals, operating plan or challenges for the day. This meeting should be brief, no longer than 10 or 15 minutes, and it should focus on communicating important events to employees, keeping them focused and motivating them for the shift ahead.

Hold Quarterly Q&A sessions. Once each quarter, consider holding a company-wide meeting where employees from all levels can openly ask questions. If employees seem reluctant to participate, try allowing them to submit questions anonymously prior to the meeting.

Email Often. While communicating in-person is a much more personable approach to relating to employees, email is another option that should be utilized. When working with a large number of employees, it can be challenging to plan meetings that each employee can attend. Sending electronic memos to staff and department leaders allows you to bypass this issue.

Be accessible. Streamline employee access to the human resources department by providing a single email address that they can send inquiries to. Once this process is established, let employees know that their opinions matter by providing a specific time frame for their response.

Creating a culture that is straightforward and transparent about all aspects of the business, including challenges and financial information, may boost employee moral and potentially reduce turnover.

Are You a Good Brand Steward?

Posted on by Buyer Advertising

It’s a war of two worlds: the flash, fun, and razzle-dazzle of your brand and its advertisements, versus the reality of workers within the walls of your business. While the big players of a company can plan out a fantastic marketing campaign, oftentimes it takes longer for the employees themselves to catch up with the hype (if they ever do at all). When employee engagement lags behind, opportunities are lost.

There’s the story of a customer who wrote an email to the makers of Axe Body Spray with the single subject line, “HELP!” followed by an energetic, creative appeal. Apparently, this ppor soul had used their product, and just like Axe’s commercials, had been immediately accosted by hordes of lustful women. Instead of rolling her eyes and hitting “delete”, the rep at Axe HQ responded to this gentleman’s message instead played along, offering suggestions over the course of several emails such as where the hunted homme could hide out, and how to scrub off man musk off his body in the most effective way possible. At the end of the parlay, the rep wished the customer well and sent along a gift basket … as well as asking for his phone number. The quick-witted and engaged employee played into Axe’s brand strength—and likely earned themselves a customer for life.

Take the time to build brand appeal not just for customers, but for your employee base themselves. When your brand becomes a vessel for your promotions and lives in the minds of your employees, magic happens.