Tag: Employee Engagement

How to Effectively Implement an Employee Referral Program

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image_01Contrary to what some people might think, not all employers can access an infinite flow of resumes at any time to find a qualified job applicant. For most hiring managers and HR professionals, their schedules are filled with daily tasks that make it harder to devote enough time to recruitment. Nevertheless, part of their role within the company is to find candidates that have the skill, ability and cultural fit for their organization.

One possible answer is hiring via employee referrals. Some studies show that a top source for quality hiring comes from employee referrals. Companies who use employee referral programs have average retention rates of 46 percent, and referral programs can save organizations $3,000 or more per hire [1]. The challenge then becomes implementing a sustainable, well-functioning employee referral program to make the hiring practice less challenging.

Develop a Comprehensive Program

Simply asking employees to hit the streets and recruit is not enough; you should develop a comprehensive plan that clearly communicates the program’s objectives and hiring goals. Even if you engage your top sales team, this does not automatically make them the best recruiters.

Communication and training should be part of the employee referral program. This will acquaint your employees with policies and company rules surrounding recruitment. Additionally, training gives you an opportunity to teach employees how to talk positively about the company.

Some organizations find that asking employees to look for talent at industry conferences or association meetings expands the opportunity to find prospective recruits. The goal is to encourage employees to refer new acquaintances in addition to people they already know.

Select Common Sense Awards

How you decide to reward employees for referring quality candidates is typically based on your desired level of employee engagement. While cash rewards are typically the top incentive, some employees are equally satisfied with extra time off or travel bonuses.

If you choose cash rewards, you might want to pay employees in portions. You can pay part of the reward upon hiring a candidate, and more is paid after the new employee completes the probation period. Final payment could be made after the employee’s first anniversary.

Organizations can gain several benefits through an effective employee referral program. The program helps to reduce the burden on one person or department for finding top talent. When implemented effectively, the program can increase employee engagement.

 

[1] https://www.recruiter.com/i/10-employee-referral-program-fast-facts/

Hiring Techniques to Reduce Employee Turnover

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image_02The hiring process is not only an economically costly endeavor for a company but a time-consuming one as well. When a relatively new hire jumps ship to join the team of some other company, all the resources that went into hiring and training that staff member are for naught. These three hiring techniques can help employers reduce employee turnover.

Make Sure the Candidate is the Right Fit

During the candidate interview process, Human Resources specialists and managers must take care to ask the right questions to ensure the candidate is the right fit for both the job and the organization. In addition to ensuring that a candidate has the right skills and educational background to do a job, he or she must also be a good fit for the manager and the corporate culture in order to succeed and stay loyal to the organization.

Regularly Review Employee Needs

Employers should take the time to understand what employees want. Flexibility in scheduling, telecommuting, job sharing, tuition reimbursement and other benefits may be more important than significant salary increases. Candidates can be asked during the hiring process about which benefits comprise the most important parts of their compensation package. Human Resources can address these employee needs during the hiring process and as an ongoing strategy to retain highly qualified staff.

Create and Maintain a Positive Work Environment

Candidates should be treated in a positive manner right from the start. The organization should be able to explain how employee recognition works and how achievements and goals are rewarded. Candidates typically want a position that will challenge them and motivate them to work their way up the corporate ladder. Tangible examples of awards, recognition and praise can be provided to candidates during the hiring process. This shows applicants that the organization is committed to maintaining a positive work environment. These actions also show that managers and the Human Resources department recognize successes. Candidates want to know that they will be appreciated and respected for their work and effort.

 

Managing Perceptions in the Intergenerational Workforce

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image_04Due to the tough economy since the Great Recession, many people of retirement age have elected to remain in the workforce. At the same time, new college graduates are entering the workplace, creating a dichotomy of older experienced employees and young tech-savvy workers. Managing the perceptions that each generation has of the other helps to ensure that the intergenerational workplace is one of productivity and respect.

Changing Attitudes Through Mentoring

Human resources personnel can set up mentoring programs within the workplace by pairing a more experienced senior staff member with a new employee. The young person gains inside knowledge of the company’s policies and politics while the longstanding team member can learn about the use of social networking and the newest tech advances in the workplace. Mentoring helps different generations gain appreciation and respect for each other.

Judging Books by Their Covers

While the Baby Boomers and older generations may be clean-shaven and accustomed to wearing business suits or ties to work, younger employees may be strolling into the office with multiple tattoos, body piercings, colorful hair, torn jeans and hoodies. They may perceive the older staff as stuffy and boring, while older workers may see the new team members and find them to be disrespectful or even lazy. Accepting differences in appearance and setting basic company dress codes helps to manage perceptions and underlying attitudes about competence and intelligence.

Speaking Their Minds

Members of the newest generation of workers often feel free to speak their minds in any situation. This may cause older employees to become stressed and frustrated because they were taught to keep their opinions and politics outside of the office. Human resources personnel can encourage communication by writing easily understood policies on the voicing of political beliefs in the workplace and coaching staff on appropriate workplace expression and conduct. Positive reinforcement is preferred over discipline.

Key Factors in Talent Attraction and Retention

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image_06Attracting and retaining the best employees is no easy feat, even for the most experienced HR manager. While the specific details of a contract vary among firms and industries, there are some common denominators in talent attraction and retention.

Get the Compensation Right

Financial compensation is the biggest factor that employees consider when accepting an offer or choosing to stay with a company. Before an interview, research what a competitive salary might be. Once talent is hired, don’t wait to be asked for a raise; increase salary commensurate with skill and dedication so that your employees won’t be lured elsewhere. According to Inc., you should “pay market, or above, as soon as you can. It’s a sign of respect. And most of the best ones won’t ask [for a raise]. They’ll just eventually get frustrated and leave. [1]”

Establish Your Role as a Coach, Not a Manager

Forbes writes that HR managers should “try to balance giving…team members the authority, the tools and the space they need to do their jobs – empowering them – and staying checked-in as they execute their responsibilities [2].” The best talent in any industry needs to have the freedom to do well, and good employees shouldn’t feel micromanaged at every turn. Those that have independence in their jobs tend to do well and have the desire to stay with the same employer.

Provide and Advertise Perks of the Job

Small incentives and perks are often not specified along with the more important aspects of an offer like salary or flexible work hours. However, many employees appreciate and notice the smaller touches like free breakfasts on Fridays or complimentary dry cleaning once a week.

Create and Showcase Clear Paths to Advancement

Without a doubt, the potential for promotion is a significant factor in both attracting and retaining top talent. During the hiring process, emphasize the potential for advancement within the company. Then, says the Wall Street Journal, “promote from within whenever possible [3].” This shows employees that there is room to grow, which might discourage them from switching to a new company in order to advance their careers.

 

[1] http://www.inc.com/jason-lemkin/how-to-retain-star-employees.html

[2] http://www.forbes.com/sites/elenabajic/2013/07/15/the-6-steps-for-retaining-good-employees/

[3] http://guides.wsj.com/small-business/hiring-and-managing-employees/how-to-retain-employees/

 

Common Hiring Mistakes Companies Make

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image_10You hire a promising candidate, but within a month, you are cringing at your decision. What went wrong? Hiring mistakes are costly and frustrating, yet even the most seasoned managers make them. Build a better team by identifying which of these hiring mistakes you might be making and how to fix them.

Too Many or Too Few Criteria

You have an idea of what the position requires, but do you know the specifics? Before you interview for a position, create an outline of the exact skills, experience, knowledge and personality traits you seek. At the same time, having too many criteria will kill your focus. Stick with six to eight critical points.

Hiring for Skills or Personality Alone

A candidate can have ideal skills but a personality that clashes with your company mission, or they can sweep you off your feet with their personality yet lack critical experience. Balance experience and behavior-based interviewing techniques, and resist hiring anybody that fits your company in only one of the two ways.

Not Asking Follow-up Questions

“I’m a very fast learner,” the candidate says. Should you take them at their word and move on? An interview is a fact-finding mission. You need proof that your candidate’s assertions are true. Always ask specific experience-, behavior- or job-based follow-up questions.

Not Identifying Previous Mistakes

Why have your previous hires failed? Most managers can list the reasons easily, but few will have incorporated those points into the hiring process. For example, if you have a job that looks solitary on paper but requires frequent contact with vendors, make sure that you ask about communication skills.

Not Having an Entrance Strategy

Many otherwise perfect hires will fail if they do not get thorough training and oversight when they start. If you do not have a good training plan, the resources to scrutinize their initial performance or a solid structure of expectations, you might as well not be hiring.

Small shifts in hiring practices can eliminate many mistakes. With these changes, you will open the door to building a stronger team and better company.

Generational Issues in Technology

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image_11Generational differences in the workplace are real, especially in regards to technology. Baby boomers are less comfortable with technology due to the frequent changes and overload of options. While some of these differences can cause miscommunication and strife, they also present opportunities for businesses to take the initiative for employees to work together and build stronger teamwork skills.

Training and Experience

Older generations of workers may lack up-to-date skills for using technology. They may also lack the confidence and initiative to learn new technological skills on their own. Employers that offer on-the-job training such as self-directed learning modules and in-person training sessions may be able to boost the confidence and skills of these workers. The baby boomer generation generally has less confidence and use for technology in the workplace, typically preferring in-person interactions. Employers that would like to boost technology and innovation may need to encourage baby boomers to consider ways that technology can help them communicate with their younger coworkers such as by pairing an older worker with less technological training with a younger worker who has plenty of experience using different technologies.

Comfort

Baby boomers are less likely to make use of the newest innovations in workplace technology. This even includes older technology such as email, with baby boomers 27 percent less likely to use email than members of Generation X, reports the LexisNexis Technology Gap Survey [1]. The baby boomer generation is also less comfortable than younger workers in using laptop computers, smartphones, text messaging, tablets and apps. The lack of comfort of baby boomers means that these workers may be more difficult to reach after hours, are less likely to network with coworkers and may engage in less frequent communication with supervisors and other staff.

Philosophy

The baby boomer generation generally has a lower regard for the use and importance of technology in the workplace. They tend to be more interested in in-person meetings, face-to-face conversations and telephone calls. Human resources staff and supervisors may need to emphasize the benefits of technology in the workplace such as increased productivity, enhanced creativity and easier problem-solving.

 

[1] http://www.lexisnexis.com/en-us/about-us/media/press-release.page?id=1256847004307201

 

Using Technology in Workplace Mentoring Programs

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image_22Companies that develop successful mentoring programs link these programs to specific business goals:

  • Integrating new talent quickly into the organizational and company culture
  • Ensuring high performers adapt quickly to increasingly responsible roles
  • Developing company leaders by honing skills to inspire others
  • Creating a diverse workforce at all levels through the development of interpersonal and networking skills

Each of these areas can increase their effectiveness via technology. Whether a particular mentoring program’s interaction model is one-on-one, self-directed or a combination of these, technology has a role to play.

Role of Technology in Mentoring Programs

There are three areas in which mentoring programs are aided by technology. First, mentoring management software assists in finding matches between mentors and mentorees based on job or organizational knowledge, experience and past performance.

Second, social networking software provides high-touch interaction regardless of location and time, which imparts real-time relevance to questions and answers.

Finally, E-Mentoring programs are effective at building a base of knowledge among a large group of new employees or within specific departments. These tools are used to teach best mentoring practices and clarify the roles and responsibilities of participants.

Technology in Reciprocal Mentoring

Technology has a special role to play for cross-generational mentoring situations where the conversation is a two-way street. Younger employees have a natural affinity for social networking and software tools, which they pass on to older employees. The mature employee benefits in return from acquiring new technology skills. He or she then utilizes these skills when providing the younger employee with organizational knowledge and career guidance.

Balancing Technology and the Personal Touch

The use of technology to create potent mentoring programs must not overshadow the underlying purpose: to build meaningful relationships between experienced and less experienced employees. Always ask if a particular technology or the way in which it is deployed expands or hinders that relationship to be sure it is appropriate.

Getting Past Generational Issues in Meetings

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image_09With the way that technology has leapt forward in the past few decades, generational issues are growing more and more pronounced. Not only do you have cultural differences to deal with when you have a diverse workforce, but you also have to think about technological barriers. If you really want to make sure that everyone, from baby boomers to millennials, can work together, keep these things in mind.

Try to Involve Everyone

A big part of the reason why people feel alienated is simply because they are part of a group that is not being given equal consideration. Older workers may rely on experience and knowledge, while younger workers focus on being innovative and coming up with new ways to do things, seeing as how they lack that experience. Successful companies need to balance both of these aspects, and neither group should get preference over the other. Clearly indicate that input from both sides is valued equally so that all members of the team feel that they can contribute.

The Simplest Solution is Often the Best

Much of the time, keeping things simple is the best plan for a meeting that everyone enjoys. Do not depend too much on older or newer technologies. For example, having a meeting on Skype so that no one has to leave the office may sound easy, but it can grow complicated for older workers in a hurry. Why not just stick with older tactics of having everyone meet in a central meeting room when possible? This breeds a sense of company community, and it eliminates a lot of the hurdles that you could otherwise face.

Focus on Understanding

To some degree, you must simply realize that older and younger generations are never going to see eye-to-eye on everything. They are always going to have different viewpoints. You need to focus on bridging that gap instead of pretending it does not exist. If you can get each side to understand where the other is coming from and create an atmosphere of understanding and cooperation, cultural differences and age differences are going to mean a lot less. Focus on strengths and how people can work together. Do not focus on differences and things that are holding you back.

Best Practices for Retaining Experienced Employees

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image_12Hiring and retaining top talent is crucial to the success of any achievement-oriented organization. Corporate leaders, including HR managers and professionals, understand the staggering cost of employee turnover. Many companies are forced to endure turnover rates in excess of 60 percent every four years. Needless to say, the loss of talented executives, managers and rising stars can make it nearly impossible for a business to accomplish strategic objectives.

Career Development

Employee retention should begin even before the hiring process begins. It’s important to identify the employee characteristics that best fit the organization and position in question. Extensive discussions with executives and managers, exit interviews and regular conversations with current employees can help establish a strategy for making successful hires.

Although it’s true that talented employees are typically interested in furthering their career goals, it should not be assumed that compensation is the only reward they have in mind. Many talented employees move on simply because they’re frustrated with management or they perceive that the company doesn’t offer a realistic path for career advancement. Every HR recruiter should be aware of the career opportunities that may be available to prospective employees.

Achievement and Advancement

Talented employees are more likely to stay with a company that demonstrates an interest in their career goals. Constant communication at every level of an organization is the only way to avoid unexpected resignations. Every level of leadership should emphasize the implementation of a professional development program that includes the career objectives of future leaders. The importance of related training and development for managers and executives cannot be overemphasized.

The career goals of one talented employee may be quite different from that of another high achiever. It’s vital that the leadership of a company create the conditions necessary to prompt an employee to strive for success. While one employee has a desire to occupy the office of a high-level executive, another high achiever may only be interested in high-stakes commission checks. Ambitious employees can’t stand failure. It’s only natural that they keep their future prospects in mind. A professional HR department does everything possible to allow talented employees to reach their highest potential.

How to Hire Motivated Employees

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image_18Talented, skilled, dedicated and motivated employees generate an incalculable return on investment for your business. Motivating current employees is hard enough, but it is far easier when your HR department recruits candidates who already show passion and pride in their current work.

Key Traits of Motivated Candidates

Search for recruits who will become engaged with your company by looking for the following characteristics:

  • The correct candidate has a record of initiative and seeing assignments through to the desired result.
  • Their resume displays a tendency to lead, whether through projects, teams, products or industry initiatives. These leadership positions may be technical or managerial.
  • The best candidates intrinsically view problems as invitations to work harder rather than impediments to progress.
  • Even the best employees make mistakes or encounter insurmountable obstacles. In the face of these, motivated employees maintain an irrepressible enthusiasm. Furthermore, they draw useful, positive lessons from such situations.

Are They Looking for Change for the Right Reasons?

Employees can become discouraged with little or no effort on the part of management. Ignoring their efforts, leaving them out of decision-making, using fear to motivate or failing to challenge their creativity are well-known ways to sap employee vigor.

Employees engaged in the company’s business are constantly looking to do more, to take on new projects, learn new skills or find ways to do their current tasks more efficiently. They become dissatisfied when these desires are thwarted or they are not allowed flexibility in how and when results are delivered.

Keep in mind such circumstances when discussing their reasons for considering a change of employers. These provide clues to whether the person feels they cannot spread their wings or that they are simply bored or looking for a larger paycheck.

Start Off on the Right Footing

Once you have identified your motivated recruit and have discussed pay, benefits and working conditions, be sure to uphold your end of the deal. If the employee does not feel that he or she is receiving what was promised, performance may be negatively impacted from day one.