These days, there’s an awful lot of you out there.
Your message has grown beyond the website, beyond the content you approve and produce. Your company name now lives on new media such as Facebook, Twitter, and your blog. But it doesn’t end there—there are vehicles in place to spread the reach and awareness of you through a variety of new vectors, such as discussions of your services on forums, postings on customer review sites, YouTube videos, and the list goes on. This is a good thing because your brand can grow along with your business without overwhelming effort on your part. This is a bad thing because once the message gets out of your control, it could damage your reputation.
The first step to controlling your content is to get to these sites first. The more presence you have in specific Internet locales, the easier it is to monitor and produce content of your own. For instance, by starting a YouTube site of your own, your company can produce and release videos that promote your brand—instead of the only entry on that site being an unmoderated opinion of your organization. Likewise, produce dynamic content, such as the aforementioned blog, so customers have a forum of their own to ask questions and correspond with you. Otherwise, your proactive customers could take things into their own hands—a detriment to companies wishing to delete or modify objectionable material.
As in all things online, it isn’t a matter of large investment, it’s a matter of time and resource investment. By starting out with a proactive approach, you’re securing room to grow and take advantage of the online world, while keeping your brand neat and orderly. Smart move.
Signing off for now,